跨境电商资讯：外贸高质量与客户谈判？

谈判大忌：客户问什么就答什么（丧失的谈判的主动权）
口诀：先解决客户问题 再引导客户进入下一步（牢牢抓住谈判的主动权）
意思就是：
1.让客户跟着我们的节凑走
2.能够影响客户的购买决定

第一种场景：
客户问：how much for 50pcs?
询盘杀手：$50/pc

第二种场景：how much for 50pcs?
普通业务员：$50/pc
would you please confirm how would you like to ship the goods so that i can quote you the shipping cost ?

第三种场景：
客户问：how much for 50pcs?
优秀业务员：$50/pc
There are 2 options for the shipping cost.

Option 1:Ship by Air DDP,the shipping cost is $697.door to door delivery including tax,around 12-15 days.so the total cost includin g shipping by Air DDP is :$xx+$697=$xxx

Option 2:Ship by sea DDP,the shipping cost is $158,door to door delivery including tax,around 35-45days.so the total cost including shipping by Sea DDP is:$xx+$158=$xxx

It would take around 12-15 days to finish the production after we confirm the order.
We can accept the payment through Alibaba Trade Assurance (2% extra Ali cost),TT(2% extra for each payment)

As long as you canfirm the order then i will draft a PI with order details for your reference.

一：当客户主动中断沟通怎么办？
当客户说：i will come back to you soon/i will discuss with my partner/boss/customer/ok,thanks./Tomorrow I decide the purchase

回复大忌：
1.Waiting for your goods good news.
2.If you still have any questions pleasure feel free to contact me.

底层逻辑：相当于客户是来委婉拒绝我们的订单-----想办委婉找出客户拒绝我们背后的原因。
那就可以给客户写：
Dear xxx,
Thank you very much for you kind reply.

Sure i can totally understand,as your profess.........

谈判大忌：客户问什么就答什么 口诀：先解决客户问题 再引导客户进入下一步 意思就是： 1.让客户跟着我们的节凑走 2.能够影响客户的购买决定 第一种场景： 客户问：how much for 50pcs

原文转载：https://www.kjdsnews.com/a/1153257.html

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